1. Scope
This Refund Policy applies to payments made directly for RD Leadify subscriptions or services unless a separate written agreement states otherwise.
2. Subscription Payments
Once a paid subscription has been activated and access has been provided, subscription fees are generally non-refundable because access to the digital service is made available for the purchased billing period.
3. Duplicate or Incorrect Payments
If you believe you were charged more than once for the same purchase or an incorrect amount was collected, contact us with payment details. Verified duplicate or incorrect payments may be corrected or refunded as appropriate.
4. Before Activation
If payment has been made but the subscription has not yet been activated, you may contact us promptly to request cancellation. Eligibility will depend on whether onboarding, setup, custom work or third-party costs have already been incurred.
5. Technical Issues
If you experience a technical issue, please contact support first so we can investigate and attempt to resolve it. A temporary interruption or a third-party platform issue does not automatically create a refund entitlement.
6. Third-Party Charges
Fees paid directly to third parties, or costs incurred for external services, integrations, communication providers or advertising platforms, are governed by those providers and are not refundable by RD Leadify unless expressly stated otherwise.
7. How to Request Review
Send your request to official@rdleadify.com or WhatsApp +91 75684 22013 with your name, business name, payment details and reason for the request. We will review the request based on the circumstances and applicable purchase terms.